Your data rights
Make a request or complaint
This page is for taking action. To make a complaint about how we handle your personal data, or to use one of your data rights, fill in the form below.
We acknowledge every complaint within 30 days of receiving it, and respond as soon as we can after that. We answer data-rights requests within one calendar month. For complicated requests we can extend this by up to two more months, and we will tell you if we need to.
Other ways to reach us
If you would rather not use the form, you can reach us by email or by post.
- Email: privacy@smart.associates
- Post: Data Protection, Smart Associates Ltd, Valley View, The Old Quarry, Haslemere, Surrey GU27 3SS, United Kingdom
If you are still not happy
If you are not satisfied with how we deal with your complaint or request, you can take it to the regulator. In the United Kingdom that is the Information Commissioner's Office. You can reach them at ico.org.uk.
How we govern your data
We keep formal records of what personal data we process, the legal basis for each use, and impact assessments for any higher-risk work. Our privacy notice explains what we collect and why.